CAN I GET HELP WITH TRANSPORTATION IF I’M DISABLED?
1. Do I Qualify For Paratransit?
You may be eligible for ADA paratransit service if, as a result of your specific disability or health-related condition:
• You are unable to travel to or from transit stops or stations within the service area; or
• You are unable to independently board, ride or exit an accessible fixed-route (bus or light rail) vehicle; or
• You cannot independently “navigate the system” even if you are able to get to a transit stop and can get on and off the vehicle. (Example: A person who can’t ride the bus independently, recognize bus stops, understand how to complete bus trips, determine the fare, etc.)
2. How Do I Register for Paratransit, Inc., Services
Contact Regional Transit (RT) for an application and to set up an eligibility interview. To receive an application, call RT at (916) 557-4685 or TDD line (916) 557-4686.
3. How Do I Book A Ride?
Once you are approved for Paratransit you can call to set up rides. Ride requests must be made 1 to 2 days in advance. There is no same-day emergency service. Reservationists are on duty daily from 8:00 a.m. to 5:00 p.m. (including holidays) to book, schedule, and confirm your travel plans and “Ready Times”. Call (916) 321-BUSS (2877), select option #2, for Reservations select option #2 again.
You must provide: your name, your Paratransit ID number; your address; your telephone number; the destination address and telephone number and your preferred pick-up time (Ready Time). Please expect the vehicle to arrive for you within a half hour of your “Ready Time”.
4. What Are Days and Hours of Service?
Paratransit trips are available seven days a week, including holidays, from 6 a.m. through 12:30 a.m. (just after midnight). Limited trips are available prior to 6 a.m. and after 12:30 a.m. within 3/4 of a mile of RT bus and light rail service in operation. You will be picked up within 30 minutes after the Ready Time negotiated. You must board the bus within five minutes of arrival at your pick-up location. If you aren’t ready, the driver must leave without you and your trip status will be recorded as a “no show.”
5. How Much Does It Cost?
Paratransit requires exact change each time you board. Each one-way trip is $5.00. No fare is required for one personal care attendant. All other accompanying guests must pay the applicable fare. Drivers (including taxi drivers) must collect fares upon boarding, so please have the exact fare ready as they cannot give change. To purchase ride coupons or a monthly pass, call (916) 429-2009. Please Note: Trip fares are subject to change.
Airport trips are $50.00 each way because they are outside our service area.
6. How Do I Cancel a Trip?
The Cancel Line is open 24 hours. The minimum cancellation notice required for trips that are not needed is two (2) hours in advance of the scheduled pickup time. If your travel plans change or you will not be ready to board at your “ready time,” please call (916) 321-BUSS (2877),and listen to the instructions after dialing to reach the right unit. Shorter notice without a compelling reason could result in service interruption.
7. What If My Ride Is Late or I Am Delayed?
If Your Ride is Late or you are delayed call (916) 321-BUSS (2877)
8. What Is The Service Area?
Paratransit does not currently provide service to Roseville or West Sacramento. They service most other urban communities served by the Sacramento Regional Transit District.
Sacramento Carmichael
Fair Oaks Folsom (to/from Light Rail Stations only)
Rancho Cordova Citrus Heights
Rio Linda Elverta
Orangevale North Highlands